Platform Summary
Intelligent IT Request Management System
A centralized IT request & task-management workspace where AI assists classification, balances specialist workloads, and keeps managers, IT staff, and employees aligned. Deliver faster communication, transparent operations, and actionable reporting from a single pane of glass.
65%
Faster ticket routing
4 Roles
User · Specialist · Manager · Admin
24/7
Monitoring & reporting
Live Operations
Smart workload board
VPN access failure
Auto-assign
New device onboarding
Queued
Printer offline
Resolved
AI Engine
NLP-powered routing & continuous learning
AI models classify every request, predict the right specialist, and surface historical device data. Managers gain transparency with explainable scores and anomaly detection.
Contextual tagging
NLP reads free-form requests and assigns topics, urgency, and SLA automatically.
Load-balanced queues
Dynamic queues watch specialist capacity and shift work to open bandwidth.
Smart replies
Suggested responses keep communication fast while honoring policy.
Signal monitoring
Usage insights, inventory anomalies, and KPI drift fire proactive alerts.
Access Control
Purpose-built views for every role
Role-aware dashboards keep basic users focused on submissions, IT specialists on execution, managers on analytics, and admins on governance.
Basic User
Submit and track requests from any device with guided forms.
Specialist
Kanban queues, device context, and chat built for rapid response.
Manager
Dashboards, SLA monitoring, workload heatmaps, and trend reporting.
Admin
Access policies, inventory catalogs, audit logs, and integrations.
Try / Login
Choose how you want to explore the platform
Separate entry points for fast user submissions and deep managerial analytics.
Submit requests in seconds, chat with IT, and track live status with proactive notifications.
- • Simple access for fast request submission
- • Real-time tracking and status alerts
- • Built for non-technical employees
Access dashboards, analytics, and specialist management tools built for enterprise IT leaders.
- • Control center for dispatching & workloads
- • Deep reporting & SLA monitoring
- • Advanced controls and governance
Key Features
Everything modern IT teams need to stay ahead
From AI-powered classification to real-time collaboration and comprehensive security.
AI-powered request classification (NLP)
Machine intelligence reads every request, tags root causes, and accelerates triage.
Automatic specialist assignment
Match requests to the right experts based on skill, availability, and live workload.
Multi-role access
User, Specialist, Manager, and Admin experiences with granular permissions.
Real-time communication & WebSocket chat
Instant messaging keeps end-users and IT synced, with delivery confirmation.
Inventory & device history tracking
Tie every ticket to asset lineage, repairs, and lifecycle milestones.
Reporting & analytics module
Visualize SLA compliance, productivity, and sentiment trends for leadership.
Multi-factor authentication
Secure access via email verification and Google OAuth options.
Monitoring & transparency
Manager dashboards reveal throughput, bottlenecks, and automation savings.
Mobile App
Submit requests and get all info in your phone
Field teams and remote employees capture issues on the go, scan and get all information about items in real-time.
Download & QR
Scan to install
Frictionless deployment
Share the QR in onboarding packets or print it for office kiosks. Links stay synced with the latest build.
